Professional Speaker
A global expert in customer communication, that knows your customers weren’t born yesterday.
- Do you use your customer data effectively?
- Do you collect your customer data efficiently?
- Do you want to do more for your customers’ experience, but think it’s restricted to the big boys?
Don’t let status quo stop you allowing yourself to do more…but don’t expect to run from day one, baby steps are fine!
Over more than two decades in the printing, communication, and electronic document industries, I have amassed an enviable array of knowledge and experience across many vertical industries.
Recognised as a global expert in the preparation, processing, production, and delivery of customer communication, I am a well educated and confident professional who has worked with companies on 5 continents. I have helped them strategically and technically to architect and implement innovative solutions that produce, manage, and deliver exceptional customer communication, achieving amazing results.
Using the knowledge and experience gleaned from these decades, I speak on a variety of topics, including:
- data and relevancy across the greater customer experience strategy
- the document production workflow
- the document systems lifecycle
- postal standards and logistics
- plus a whole lot more!