About Brett Dashwood

Over more than two decades in the printing, communication, and electronic document industries, I have amassed an enviable array of knowledge and experience across many vertical industries.

Recognised as a global expert in the preparation, processing, production, and delivery of customer communication, I am a well educated and confident professional who has worked with companies on 5 continents.  I have helped them strategically and technically to architect and implement innovative solutions that produce, manage, and deliver exceptional customer communication, achieving amazing results.

Using the knowledge and experience gleaned from these decades, I educate, consult, and speak on a variety of topics, including data and relevancy across the greater customer experience strategy, the document production workflow, the document systems lifecycle, postal standards and logistics, plus a whole lot more.

I am the founding Director of The Document Institute, where we work with companies to be more productive, efficient and effective by transforming their customer communication to grow their business.

From an early age my life has been filled with performance; singing, acting, commentating, narrating, spruiking, and being an MC. I completed voiceover training at the National Theatre, and have participated in and hosted stage performances, concerts, weddings, major outdoor events, and more – many in front of 100’s, some in front of 1000’s.

I am an invited speaker around the world and have MC’d events across multiple states and territories in Australia.

After joining NSAA (National Speakers Association of Australia) in 2012, I became a Member in 2015 and a Professional Member of Professional Speakers Australia (PSA) in 2017.  Like many things in my life, I enjoy putting back in, helping here I can.  I have been a member of the PSA Leadership team for years, having been Co-Chair for Professional Speakers Australia Convention 2016 and working with the leadership team at a State and National level in the area of Sponsoring and Partnerships.